Service delivery

Last updated 2026-10-17

ConditionPilot is a digital service. Nothing physical is ever shipped; this page describes how results are delivered instead.

1. Nature of the service

ConditionPilot reads each lender's condition sheet, tags every condition by who must act and by when, and ranks your loan files by days to rate-lock expiry. There are no physical goods, packaging or postage involved at any point.

2. What you receive, and how

Results are delivered two ways, both digital:

• Dashboard: signed-in results appear in your account as soon as they're ready, with a download link for each output.
• API: if you use the API, a brokerage's own tool uploads lender condition sheets and polls for the lock-ranked checklist and borrower drafts.

A result is delivered only after the second-model review has run. If it could not run, nothing is delivered and the credits are returned to your balance.

Outputs produced: Lock-ranked queue and per-condition checklist (Excel); Checklist for every loan file (PDF): the review statement and the items to check first, then each loan file's conditions grouped by owner and what its borrower draft holds; Plain-English borrower drafts (Word): one message per loan file with a borrower condition ready to ask for, nothing else in it; you fill in the placeholders and send it yourself; The full result for API and MCP clients (JSON), with the review statement and the items to check; The items to check (CSV), only when something is left to check.

3. Turnaround time

Results are produced automatically; turnaround depends on document size and model availability. There is no fixed delivery window, but every job's status and stage are visible in your dashboard, and we notify you as this product describes: Job finished email.

4. Access to results

Results stay available for download for as long as we retain the underlying job's files — see retention in our privacy policy. Each dashboard row shows exactly how long its files will be kept.

5. API access

Programmatic access uses an API key you generate in the dashboard. There is no separate "shipping" step for API results: the same job record and download URLs are available through GET requests once the job finishes.

6. Account and access

You need a ConditionPilot account (email + password, or a supported social sign-in) to submit work and receive results. No shipping address is collected or required.

7. Contact details